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Pre-Order Questions

Questions about the ordering process, or about our flowers? Review our commonly asked questions below. If you have a question that you can’t’ find an answer to, please use our contact form.

We cater especially to florists, event planners, supermarkets, corporate accounts, business storefronts, and new this year, vineyards. You can easily create an account with us by providing a copy of your TIN along with your business name.

There is a $250.00 minimum order for new customers located within a 25-mile radius of our warehouse. We make special arrangements to accommodate customers outside of this range.

We accept all major credit cards, cash, checks and will soon be accepting payment via Zelle and Venmo.

We currently deliver from Montauk to Manhattan. Our vision is to expand to the entire tri-state area and beyond.

Delivery charges range from $15 – $100 depending on the size of your order and the location of delivery.  You also have the option to place an order for pick up at our location for no additional cost.

Orders can be updated at no additional charge prior to being loaded onto one of our delivery vehicles. Order updates are usually accepted before 9:00am. If you need to add to your order, please contact us as soon as possible.

It is preferable that you are there to verify the order upon delivery. However, if circumstances do not allow you to be there at the time of delivery, you may specify an exact delivery location, and we will drop your delivery there at your own risk.

If your order is placed prior to the ordering cutoff time, delivery can be made within two to three hours, depending on your location. We will provide a more specific time frame when you place your order.

We offer samples to first-time customers at our discretion.

Yes! This option is the ideal way to get your flowers as you have the opportunity to browse our vast inventory and speak with our knowledgeable staff.

We do not collect sales tax. As a legal business, with a tax ID number, you only need to pay your own sales tax.

Our flowers come from countries worldwide- The Netherlands, Italy, France, Japan, Ecuador, Guatemala, Colombia, Peru, Chile, Costa Rica, New Zealand, Canada, and the USA (including Hawaii).

Most of our flowers come from farms packed in cartons and boxes to protect them from outside elements. Our more delicate flowers are individually wrapped to retain their complete integrity.  Once in our warehouse, they are carefully unpacked, inspected for quality assurance, and stored in our temperature-controlled coolers.

We want our customers to be 100% satisfied with our flowers. However, although our flowers are of superb quality, they are perishable, and sometimes events out of our control may unexpectedly occur. Therefore, we provide all customers 24 hours to formally request a credit due to quality issues, supported by pictures and labels of the damaged flowers.